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Complaints and refunds.
We do not under any circumstances sell or send
flowers which are known to be damaged or do not meet our own internal
strict measures of quality and freshness. We therefore have a strict policy of
no refunds or returns on flowers or arrangements purchased or sent from the
shop. Customers need to make sure they are happy with the goods
purchased prior to leaving the shop premises.
If there is any reason to lodge a complaint with us we request that this be done as
promptly as possible to enable us to respond fairly to the complaint.
Account customers.
Approved account customers receive a monthly invoice/
statement at the end of each months trading period. These invoices detail all
expenses during the months trading. These are seven day accounts and we
therefore expect payment within seven days of the commencement of the
new month.
Weddings.
A non- refundable deposit of $200.00 is paid at the time of booking
the wedding flowers. This amount is deducted from the total cost. Final and
full payment is made a minimum two weeks prior to the day of the event.
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